Frequently Asked Questions
Orders
How can I cancel and/or refund my order?
Contact customer service at customerservice@joyfulheartwine.com with your email address and order number. Once an order has been shipped, it cannot be cancelled.
What should I do if my wine is damaged or broken?
Contact customer service at customerservice@joyfulheartwine.com with your email address and order number. We will arrange for a replacement order to be sent to you.
Shipping Questions
How are UPS & FedEx handling wine home deliveries during the Coronavirus?
As of November 1, 2020 to help promote the safety of both employees and customers, FedEx and UPS signature guidelines are being temporarily adjusted for all shipments within the United States. In efforts to minimize physical interactions, customers may be asked to verify recipient name and date of birth in lieu of a physical signature.
How much does shipping cost?
The amount charged is determined by weight and the region of the country. All shipping fees are complementary.
How do you ship your wine?
Our wines are shipped to you via carriers like FedEx and UPS in a secure box specifically made for shipping wine. We suggest customers set up a UPS My Choice account at UPS.com to better track your packages.
FedEx and UPS require that any shipment containing alcohol must be signed for by a person 21 years of age or older. Make sure you or somebody of age will be present to sign for and receive your box at the shipping address you give us.
We suggest customers consider having their packages sent to their work address. Or, if that isn’t an option, consider having your packages sent directly to a FedEx or UPS location of your choice where you can pick up that package at your convenience.
Should I ship to my home or my work?
We recommend shipping your Joyful Heart Wine packages to an address where an adult will be available to sign for the package, as all alcohol shipments require the signature of someone 21 years or older.
How do I change my shipping address?
Contact customer service at customerservice@joyfulheartwine.com with your email address and order number and we will be happy to assist you. If the order has already shipped, there is a $15 per package redirect fee.
What happens if my order is lost or damaged?
Call or email us. We Guarantee delivery of your order and so if anything goes wrong, we will either refund you or and provide a replacement order for you at no cost to you.
How do I track my package?
When your order ships, you will receive a shipping notification and that will include the tracking number for your order.
How do I make changes to a shipment that has already gone out?
Contact customer service at customerservice@joyfulheartwine.com with your email address and order number. If the order has already shipped, there is a $15 per package redirect fee.
What should I do if I know I will not be home at the time of delivery?
UPS will attempt delivery three business days in a row, if undelivered they will hold the order at Will Call for 5 days and then it is returned to us. It is always best to ship to a place of works where someone will always be available to sign for the order.
What do I do if you miss my delivery?
UPS will attempt delivery three business days in a row, if undelivered they will hold the order at Will Call for 5 days and then it is returned to us. It is always best to ship to a place of works where someone will always be available to sign for the order.
Damage has occurred during shipment. What should I do?
Contact customer service at customerservice@joyfulheartwine.com with your email address and order number. We will arrange for a replacement to be sent to you.
Why does someone have to sign for my package?
Carriers require that any shipment containing alcohol must be signed for by a person 21 years of age or older.
Do you ship to my state?
Please see the ship to states on the review order page.
Do you ship overseas? To Canada?
Unfortunately, no.
Do you sell in stores?
Unfortunately no, but we do encourage you contact your local liquor stores and request the store carry Joyful Heart Wines Co.
Other
I have a question that is not listed; whom should I call?
Contact customer service at customerservice@joyfulheartwine.com or 1-800-999-1212 and we will be happy to assist you.